Concur Travel and Expense Management
What is Concur?
Coming to our campus in mid-2026, Concur is a cloud-based software platform for CSU faculty and staff that integrates all travel- and expense-related activities at SJSU. This one-stop shop will handle:
- Travel Authorization
- Travel Reimbursement
- Employee Reimbursement
- Non-Employee Reimbursement
- Travel-Mileage Only
- Travel Agency Booking Solution
In addition to travel and expense, Concur will handle all ProCard activities at SJSU:
- ProCard Reconciliation/Statement Submission
- ProCard Credit Card - New Orders, Updates, Cancelations
All CSU campuses are transitioning to Concur, a decision made by the Chancellor’s Office, to streamline paperwork, to shorten approval/review times, and to improve audit/payment cycles. Concur also offers the SAP Concur Mobile App to manage expenses and university travel on a mobile device and/or tablet.
Why Concur
Concur will help modernize and streamline travel, ProCard, and all [employee and non-employee] reimbursement transactions across the entire CSU by replacing fragmented processes with one platform. This systemwide implementation enables standardized processes, improving consistency, efficiency, and policy compliance across campuses.
How Concur benefits your department
- Reduced administrative burden by improving how employee reimbursements, ProCards, and travel are managed.
- Employees will be able to capture and upload receipts in real time using a mobile app, reducing lost documentation and eliminating manual follow-up.
- Out-of-pocket reimbursements will be easier to submit through guided workflows that reduce errors and rework.
- Easy travel booking will be integrated with a new travel management company, allowing employees to book within the system while ensuring compliance with CSU travel policies and negotiated rates.
- Automated expense report creation from travel bookings will further streamline reconciliation.
- Local troubleshooting will be minimized, allowing SJSU staff to focus on higher-value work, due to standardized processes across the CSU and centralized support from the Chancellor's Office.
Key Implementation Activities at SJSU
| Activity | Dates | Responsible Party/Parties |
|---|---|---|
| Soft Go-Live | April 6 | Campus teams, department users |
| Early Adopter Pilot with live demos and guided sessions | late April through late June TBA | Campus project team; department users in the pilot |
| New ProCards and Travel Cards [formerly GoCards] issued to cardholders | May 2026 | Payment Services |
| SJSU full transition to Concur for all new transactions related to travel, reimbursement, and ProCard | July 1 | All |
Campus Project Team
- Sara Bonakdar - AVP Strategic Business Services
- Shauna Rios - Senior Director, Finance Support & Innovation
- Kim Gamblin - Associate Director of Procurement to Payment Services
- Sara Tipton - Lead Payment Services Analyst
- Michele Musson - Process Improvement Specialist, Finance Support & Innovation
- Janet Sundrud - Interim Assistant Director, Finance Support & Innovation
Campus Communications
Streamlining Campus Travel and Expenses: Introducing SAP Concur [Apr. 2, 2026]
Resources
Training and Guides
- Create a Travel Request
- Book Travel [flight, hotel, rental car]
- Create Expense Reports [Travel, ProCard]
- Approve Requests and Expense Reports
Concur Approval Structure [DOA] - aligned with the CSU DOA Standard
Questions
financeconnect+concur@sjsu.edu
